Service Areas

The following services are typically offered: Monday - Friday 8:00 a.m. to 5:00 p.m. Saturday, Sunday and evening hours are available in some service areas.

First Impressions
Volunteers greet each guest as they enter the hospital in the main lobby, perform concierge services, and provide information to visitors, patients and staff. Direct patients and visitors to department areas within hospital and secures escorts as needed. Answer phone and transfer call to appropriate persons. Recognize anxiety, turmoil, and fear through body language and provide warm, friendly assistance to reduce this.

VIP – Patient Transport, Discharge, and Escort
Volunteers take calls from various hospital departments and units to provide assistance with non-clinical tasks. Such tasks may include assisting with the transport and discharge of patients; escorting patients and their belongings to and from their rooms upon admission and discharge from the hospital; and delivering flowers to patients from the Gift Shop.

Patient Relations
Volunteers serve as a customer service advocate for inpatients by rounding on inpatient population daily to inform them of hospital initiatives and offering support services.

Golf Cart Shuttle
Volunteers drive golf carts to provide rides for patients, employees and visitors to and from their cars. Make regular rounds in the parking lots, offering rides and monitoring for security purposes.

Gift Shop
Volunteers help stock, display, sell and deliver a wide assortment of gifts and necessities to our patients and visitors. Help maintain the Gift Shop in a neat and orderly fashion. This position involves guest and patient interactions.

Emergency Department Guest Services
Volunteers assist with room-to-room delivery of various items, such as water, ice and blankets, as well as room preparation between patient visits. Provide an escort for women checking in after hours to the Women's Center (3rd floor). Make rounds through the Emergency Department lobby to keep patients and visitors current on wait times.

Surgical Services
Volunteers assist staff with patient transport in Recovery areas, escorting visitors to and from Surgical Waiting Room, and answering questions for patients and family members. Provide clerical support for Surgical Registration staff members as needed (i.e. putting labels on charts, etc.). Surgical Services also encompasses the PACU, PSA and Chart Management service areas of the hospital.

Clinical and Non Clinical Department
Volunteers assist nursing staff with tasks that include answering call lights at nurse’s station, answering phones and rounding on patients. Assists secretary with various tasks as needed.

Patient Access Concierge
Volunteers assist patient admissions by escorting new patients to various areas of the hospital, as well as escorting patients who arrive for outpatient services. Assist visitors or patients with other concierge-type services.

Medical Office Buildings - Holly Springs, Towne Lake and Cherokee
Volunteers greet patients and visitors in the beautiful new medical office building; answer questions and direct visitors; assist Radiology/Imaging in their waiting area; and assist with discharging patients in wheelchairs and light paperwork.

Activity Cart Program
Volunteers play a crucial, central role in this program by carrying out program interventions directly at the bedside. Help to create a friendly hospital environment by providing sympathetic support, encouragement and companionship to older patients and their families. Provide specific assistance in the following volunteer intervention programs: Daily Visitor Program and Therapeutic Activities Program.

Mail Service
Volunteers who enjoy being busy and walking are responsible for sorting and distributing mail to various hospital departments. Must be friendly and have a good sense of direction.

Network of Hope Volunteer Program
Network of Hope connects cancer patients with mentors who are survivors. Although Network of Hope volunteers offer no medical advice or guidance, our hope is that by sharing and listening, patients will realize they are not alone. Volunteers provide support, as well as hope and proof, that a return to healthy, active living is possible. Provide assistance with Community Outreach and Special Events as well. Additional interview and training required.

Mended Hearts Volunteer Program
Mended Hearts volunteers visit patients in the hospital who have experienced a cardiac diagnosis, procedure or treatment, to provide support, as well as hope and proof, that a return to healthy, active living is possible. Additional interview and training required.

Pet Therapy Program
Volunteers escort a pet, certified through Alliance of Therapy Dogs, as they make friendly visits to patients, offering a smile and a positive patient experience. Certification from Alliance of Therapy Dogs is required.

Special Care Nursery
Volunteers provide flexible support to the neonatal staff by performing helpful tasks, and providing emotional and comfort measures to infants and their families.