Service Areas

The following services are typically offered:
Monday - Friday 9:00am to 1:00pm
Monday - Friday 1:00pm to 5:00pm
Saturday, Sunday and evening hours are available in some service areas

Ambassador - First Impressions
Duties involve greeting each guest as they enter the hospital in the main lobby and performing concierge services and provides information to visitors, patients and staff. Directs patients and visitors to department and areas within hospital and secures escorts as needed. Answers phone/transfers call to appropriate persons; Recognizes anxiety, turmoil, and fear through body language and provides warm, friendly assistance to reduce this.

VIP - Patient Transport/Discharge/Escort
Duties involve taking calls from various hospital departments and units to provide assistance with non-clinical task. You will be asked to assist with the transport and discharge of patients; escorting patients and their belongings to and from their rooms upon admission and discharge from the hospital and delivering flowers to patients from the NHC Gift Shop.

C.H.I.P (Compassionate Help & Issue Prevention)
Volunteer serves as a customer service advocate for in-patients. Rounding on inpatient population daily to inform them of hospital initiatives and offering support services.

Golf Cart Shuttle
Volunteers provides patients/employees/visitors a ride to and from their cars. Driver also makes regular rounds in the parking offering rides and monitoring for security purposes.

Gift Shop
Volunteers help stock, display, sell, and deliver a wide assortment of gifts and necessities to our patients and visitors. Volunteer helps to maintain the Gift Shop in a neat and orderly fashion; this position involves guest and patient interaction.

Emergency Department Guest Services
Duties involve room to room delivery of various items such as water, ice, blankets, etc. as well as room preparation between patient visits. Provide an escort for women checking in after hours to the Women's Center (3rd floor). Make rounds through ED lobby to keep patients/visitors current on wait times.

Surgical Services Volunteer
Duties involve assisting staff with patient transport in Recovery areas, escorting visitors to and from Surgical Waiting Room, and answering questions for patients and family members. Also to provide clerical support for Surgical Registration staff members as needed (example: putting labels on charts, etc.). Surgical Services also encompasses the PACU, PSA and Chart Management service areas of the hospital.

1 East, 2 East or 4th Floor Nurses Station
Duties involve assisting nursing staff with jobs such as, answering call lights at nurse’s station, answering phone, rounding on patients and assisting secretary with various jobs as needed.

Patient Access Concierge
Duties include assisting patient admissions by escorting new patients to various areas of the hospital as well as helping to escort patients who arrive for outpatient services. Volunteers will also assist visitors or patients with other concierge type services.

Holly Springs Medical Office Building
Greet patients and visitors in the beautiful MOB building, answer questions and direct visitors, assist Radiology/Imaging in their waiting area, assist to discharge patients in wheelchairs, light paperwork.

Towne Lake Medical Office Building
Greet patients and visitors in the beautiful MOB building, answer questions and direct visitors, assist Radiology/Imaging in their waiting area, and assist with discharging patients in wheelchairs, light paperwork.

Cherokee Medical Office Building
Greet patients and visitors in the beautiful new MOB building, answer questions and direct visitors, assist Radiology/Imaging in their waiting area, and assist with discharging patients in wheelchairs, light paperwork.

PALs Program
Volunteers play a crucial, central role in this program by carrying out program interventions directly at the bedside. Volunteers help to create a friendly hospital environment by providing sympathetic support, encouragement and companionship to older patients and their families. The goal of the program is to involve volunteers to provide specific assistance in the following volunteer intervention programs: Daily Visitor Program and Therapeutic Activities Program.

Mail Service
This position is for the volunteer who enjoys being busy and walking. Volunteer is responsible for sorting and distributing mail to various hospital departments. Volunteer must be friendly and have a good sense of direction.